At Define Creative we respect the privacy of our clients, their brands, as well as the privacy of our staff.

Privacy & Data Protection
At Define Creative, we respect your privacy and take data protection seriously. We only collect and use personal data where it’s genuinely needed, and we keep it safe.

Who We Are
Define Creative is the data controller for the personal data we process.

Data Protection Lead: Matthew Garrett
For any data protection queries, please contact us at: Info@define-creative.co.uk

What Data We Collect
We may collect limited personal information such as:
- Names and contact details
- Business and project information
- Billing and payment details
- Website usage data (e.g. analytics and IP address)
- Staff and contractor information, where applicable

How We Use Your Data
We use personal data to:
- Deliver our services and manage client projects
- Communicate with clients, suppliers, and partners
- Handle accounts, invoicing, and legal obligations
- Run and improve our website and business
We only process data where we have a valid legal basis, such as fulfilling a contract, meeting legal requirements, legitimate business interests, or consent.

Keeping Your Data Secure
We take appropriate technical and organisational measures to protect personal data, including secure systems, restricted access, and staff confidentiality obligations.

Sharing Data
We may share limited data with trusted third-party providers (such as hosting, payroll, or accounting services) who help us run our business. These providers are required to meet UK GDPR standards.We never sell personal data.

How Long We Keep Data
We keep personal data only for as long as necessary for the purpose it was collected, including legal and regulatory requirements. Data that is no longer needed is securely deleted or destroyed.

Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request corrections
- Request deletion or restriction (where applicable)
- Object to processing
- Withdraw consent at any time
You can also complain to the Information Commissioner’s Office (ICO). We encourage you to contact us first so we can resolve any concerns.

Updates
This notice may be updated from time to time. The latest version will always be available on our website.

This policy was adopted by: Define Creative

Date: 26/01/26
Review Date: 26/01/27
Signed: M Garrett